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Play Responsibly

At Montreal Casino, gambling is entertainment for a night out, not a way to earn money. Here you will find the tools we provide to help you stay in control, along with free, confidential support services.

Keeping the game in its place

The lights are bright, the reels are fast, and the house always has an edge. We run our floor with that in mind. Every account comes with controls you set yourself, and our team watches for signs that play is getting out of hand.

  • Gamble only with funds you could lose without hardship.
  • Treat any win as luck, never as income.
  • Stop when it stops being fun.
  • Never chase losses with a bigger deposit.
  • Keep gambling separate from rent, bills and savings.

We take players solely in places where the law permits play, and we meet Canadian requirements on age, identity checks and anti-money laundering.

Setting your limits

Put a ceiling on your night before the first spin. You can cap three things, on their own or together:

  • Deposit limit: a cap on how much money goes into your account over a period of your choosing.
  • Wager limit: a ceiling on everything you bet during that same period.
  • Stake limit: a cap on the size of any one bet.

Hit a limit and play stops on the spot. No exceptions, and we cannot lift it. Set these controls yourself in account settings, or email us to have the team set them up for you.

Watching the clock with reality checks

Time flies under neon. A reality check appears at intervals you choose, halting play to show how long the session has run and where it stands, up or down.

  • Choose the interval that suits you.
  • When the alert appears, keep playing or log out. The choice is yours, and it is a real choice.
  • Time alerts give you a nudge at set points, so a quick session stays quick.

Stepping away with a cooling-off break

Need a pause? Pick a cooling-off break of a single day, six full weeks, or any span in between, and the doors stay shut on your account until it runs out.

  • Deposits and play are blocked for the whole period.
  • We stop sending you promotional messages while the break runs.
  • Once the break starts, it cannot be cut short.
  • When it ends, your account reopens with your limits still in place.

Shutting the door with self-exclusion

If you need more than a brief break, self-exclusion keeps you out of our casino for a longer term. Send your request by email and we will handle it without delay.

  • Your account is locked and you cannot open a new one.
  • All marketing to you stops.
  • We will not lift the exclusion early on request.
  • We remove you from promotions and loyalty mailings for the full term.

Closing your account

Want out of gambling, or just out of here? Email us a closure request. Any balance you can withdraw heads to an eligible method in your name, then the account shuts down. Walking away because gambling hurt you? Say so, and we treat the closure as self-exclusion, with the account locked tight.

Checking in before your first deposit

No deposit goes through until we have verified your identity and geolocation places you inside a region we accept players from. These checks keep minors and anyone outside permitted regions off the floor, and show us clearly who stands behind every account.

Testing your habits with our self-assessment

Try a quick self-check: some straight questions about your play habits. Done in minutes, and only you see the answers. Ask yourself:

  • Do you play longer than you planned?
  • Do you bet more to win back what you lost?
  • Have you ever borrowed to gamble or left a bill unpaid so you could play?
  • Do you hide your gambling from family or friends?
  • Does cutting back leave you restless or irritable?

Answered yes to even one? Treat it as a serious warning sign. Cut your limits, start your cooling-off period right away, or get in touch with any organization listed below.

Changing a limit

We built the timing to protect you when it counts.

  • Lowering a limit: takes effect instantly.
  • Raising a limit: the higher limit applies once 24 hours have passed.
  • Removing a limit: this is treated as an increase, so it also applies only after 24 hours.

That waiting time gives you room to think twice before you loosen the reins.

Finding free help

These organisations offer help at no cost and in confidence, for players as well as their family and friends:

  • GameSense
  • BetGuard
  • Gambling Therapy
  • 211 Alberta
  • ConnexOntario

Search for them by name. You do not have to wait until things reach a crisis to contact them. Reaching out early is a sensible move.

Protecting minors

Our floor is for adults 19+. Age gets confirmed before a deposit clears, and any account we find a minor using is shut down. Our Age Policy lays out how age checks work and what families can do to keep children off gambling sites.

Contacting us

Curious how a tool works, or need one turned on? Email mail@montrealcasino.app. Writing from the inbox on your player profile gets you an answer faster. Every responsible gambling request is handled with discretion. Our Terms of Service lay out the account rules, and How We Handle Your Data explains how your details are treated.