How We Handle Your Data

Here we explain what personal information Montreal Casino collects, the reasons we keep it and who can access it. You will also find how to contact us about your data whenever you need.

Collecting what we need

We collect what it takes to run a safe, legal casino. Nothing for show.

Account details: the username you pick, your email, your full name, birth date and the address you live at.
Verification details: ID documents, proof of address and, where required, information on where your funds come from.
Payment details: a history of the deposits and withdrawals you make, along with the payment methods you choose. Card numbers are processed by our payment partners.
Play details: bets, wins, game history, bonuses claimed and limits you set.
Technical details: IP address, location signals, the browser and device behind your visits, and your sign-in times.
Messages: any email you send to our support team.

Relying on legal grounds

We rely on a lawful basis under Canadian and Quebec privacy law for every way we use your data.

Contract: to operate your account, accept deposits and pay out wins.
Legal duty: to confirm age, identity and location, and to meet Canadian rules on money laundering.
Legitimate interest: to prevent fraud, protect players and keep the site working.
Consent: covers marketing emails and non-essential cookies. Change your mind whenever you like and withdraw it.

Keeping minors out

This casino is for players 19 and up. We verify age before a deposit clears. Should checks show a minor running an account, we shut it and delete every record we have no legal duty to retain. The full rules live in our Age Policy.

Choosing your marketing

Promotions only reach you if you say yes.

Opt in or out of marketing emails in your account settings.
Each promotional email includes a link to unsubscribe.
Opting out never stops service messages relating to your account, payments or security.
Self-excluded? Taking a cooling-off break? Then no offers come your way from us.

Holding data for set reasons

Open an account and your data sits with us until the day it shuts. Once it closes, we hold on to just what Canadian law requires for identity checks, payments and anti-money laundering rules, along with anything an unresolved dispute still needs. Everything else gets erased or anonymized. Self-exclusion records remain on file, so the block stays switched on.

Securing your information

Data travels over encrypted connections.
Only team members whose roles call for it can reach your data.
Payment data is handled by partners built for secure processing.
We monitor sign-ins for unusual activity and may lock an account to keep it safe.

No system can promise perfect security. If a breach touches your data and could genuinely harm you, we tell you, and we inform the authorities the law points to.

Using your data

We use your information to:

Open and run your account.
Confirm your age, identity and location.
Handle deposits and payouts in CAD.
Apply the limits, breaks and exclusions you choose.
Spot fraud, money laundering and bonus abuse.
Answer your emails and settle complaints.
Send offers when you have opted in.
Improve our games and site.

Exercising your rights

Your data. Your call. You can ask us to:

Access: ask to see a full copy of whatever personal information we keep about you.
Correct: have us fix stored information that has errors or has gone stale.
Delete: erase data we no longer need and are not required by law to keep.
Object: stop a use of your data, including all marketing.
Withdraw consent: for anything that relies on it.

Write to mail@montrealcasino.app using the email address on your account. We may check your identity before handling a request, so that your data goes only to you.

Sharing with partners

We never sell your personal information. We share it only with:

Payment partners: to move deposits and withdrawals.
Verification partners: they verify your ID, confirm your age and check where you live.
Service providers: game studios, hosting, email delivery, analytics and fraud tools that help us run the site.
Authorities: where Canadian law requires it, such as money laundering reports.

Partners may use your data only for the job we give them.

Sending data abroad

Certain partners keep or handle data abroad. We select them with care, require them by contract to safeguard your data, and check that the safeguards match the level of risk. Data stored abroad is subject to the laws of the country where it sits, and authorities there may be able to reach it.

Handling cookies

We use cookies and similar tools to keep you signed in, save your settings and measure traffic. Our Cookies and Tracking page describes the types and shows you how to disable the optional ones.